Return Policy
***If you would like to return an item to Longevity Warehouse, please contact us first!***
- Items returned without prior contact may not be properly identified and this may either prolong or nullify your refund.
- Eligible return items must be received by our Warehouse within 45 days of purchase.
- Any items shipped to an improper address due to failure to contact us for return information are not our responsibility to refund or reship.
- Returned product(s) will be fully inspected and evaluated before a refund is issued.
- Please follow exact directions provided by Customer Support in order for your refund to be received and processed appropriately and timely.
- A return processing fee will be deducted from refunds on eligible product returns.
- Click here to Contact Us to set up your return.
Non-Refundable Items
- Longevity Warehouse is not responsible for Lost, Stolen, Mis-Routed or Un-Delivered shipments or those seized by Customs.
- If a shipment is returned to us as undeliverable, you may either receive a refund for the products returned minus the original shipping fee, return postage due, and a return processing fee, OR we can reship the order after collecting an additional shipping fee, return postage due and a return fee. **This does not apply to Refused Packages. Please see Refused Packages Section below.**
- Products that have been opened or have a broken seal cannot be returned.
- Chocolate products may be returned from domestic addresses ONLY and must be unopened with ice packs refrozen before shipment via 2-day or Overnight shipping.
- Items returned to us after 45 days of the initial purchase date and/or without contacting Longevity Warehouse® prior to the return, will NOT be refunded.
- Longevity Warehouse® is not responsible for duplicate orders placed by the customer online. Duplicate orders are subject to all of the guidelines laid out in this Return Policy.
Refused Packages
- Given the choice, rather than refuse the package, please accept it and contact us immediately so we may process the return appropriately.
- If you refuse to accept your package for any reason other than damage to the package, you may receive a refund for the products only, minus any return postage fees and a return processing fee, if and when we receive the package back to our warehouse. **Please Note: We have no way of knowing what the cost of return postage fees will be until we are charged by the shipping agent. By refusing your package, you accept the responsibility of paying this return postage.**
- If you refuse to accept your package because there is obvious damage to the package or to the items in the package, you will not be charged for the cost of return shipping. If the package is received back to the warehouse, we can either refund the cost of the entire order or reship you a new package at no additional cost to you.
- Please contact us immediately if you refuse a package so we know it is on the way back to us.
**PLEASE NOTE: Refused shipments/packages have been known to get lost in transit and may not be received by us. If you refuse your shipment and it does not return to our warehouse, we are unable to issue a refund.**
Perishable Items/Unwanted Items
- Please contact us immediately if you intend to return any unwanted items.
- Items returned to us after 45 days of purchase and without contacting Longevity Warehouse® prior to the return, will NOT be refunded.
- Perishable/unwanted items MUST be unopened and the seal must be completely intact for refunds to be issued. No exceptions.
- Any qualifying unwanted perishable or unwanted item may be returned for a refund of the original cost of the item minus a return processing fee.
The customer is responsible for paying for the unwanted item to be shipped back to us.
Defective/Damaged Items
- If you receive a defective product you may return the product for a full refund or exchange. We will be happy to set up a pickup the defective product if you live in the continental U.S. We must receive the product back in order to send you a replacement, or issue a refund or store credit.
- All returns MUST be received at our Warehouse within 45 days of the initial purchase date. We are unable to offer ANY refunds for products returned to us past 45 days. No exceptions.
Buying Policy
Longevity Warehouse reserves the right to refuse service to anyone, at any time, for any reason, without notice.
With respect to items sold on on this site, we cannot confirm the price of an item until you order and can only offer products for sale that are in stock. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold on this site is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
