Shipping Policy

Please note that all packing agents at our Warehouse are using latex gloves and packing stations are being sanitized regularly. Only Warehouse employees are allowed in the Warehouse.

The Warehouse is closed on weekends and on each of the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

Additions/Deletions Within Orders

• Due to current system restrictions, we are not able to accommodate most requests to modify orders once they are placed. If your order has not begun processing for shipment, we will attempt to modify your order for an additional fee. Please double check your order before hitting submit. Thank you!
• If you are trying to take advantage of a free offer using a coupon code, and you cannot get the coupon code to process, you must immediately contact Customer Support before completing the order. If you complete the order and then contact us, we cannot guarantee that we can add the free offer to your already completed order. If we are unable to add the free offer to your original order, and it qualified for the free offer, you can still receive the free offer, but you will be responsible for paying for the shipping cost.

Backorders

We do our best to maintain our "in stock" status on all items. In the event an item goes on backorder after you have placed your order, we will remove the out of stock item(s), refund your credit card/PayPal account, and ship the remaining items to you. An email will be sent out to notify you of the status of your order.

Shipping Address

**The customer is responsible for providing the full shipment details. Please make sure that your shipping information is correct and complete before submitting your order**

The Longevity Warehouse® is not responsible for delayed or returned shipments as a result of incorrect or incomplete shipping information, failed delivery attempts, and/or unclaimed packages.
If you have unintentionally entered in incorrect information please immediately contact Customer Support. We cannot guarantee that the information will be able to be updated before your package ships out, although we will do our best to make the changes in the system.
If your package ships out with an incorrect address on it, and the package is lost, we are not responsible for shipping a new package to you.
If your package ships out with an incorrect address on it, but the package is eventually returned to our warehouse by the shipping provider, it is your responsibility to pay for the reshipment costs on the package or else we can refund the cost of the products in the order minus a processing fee. Please note you are also responsible for any return postage fees.
Please do not enter both a street address and a PO box number, as this will delay the shipping of your package. If you enter a street address and a PO box number, we will ship to the PO box.

**PLEASE NOTE: Support emails will not be answered on weekends. We will do our best to contact you as soon as possible once we receive your request for support.**

Processing Times

Orders are usually processed within 1-2 business days of receipt from our warehouse. Delivery time quotes begin from when the package leaves the warehouse after processing is completed.

• Processing may take 2-3 business days or more during heavier volume days. During sales and promotional periods, orders may take up to 7 business days to process.
• The warehouse will be closed on the following days in observance of each holiday: January 1st, May 29th, July 4th, September 4th, November 23rd, December 25th.
• You will receive an automated email from the warehouse with your tracking information when the package ships out.
• Orders placed after 10am PT Monday through Thursday will begin processing the following day.
• Orders placed before or after 10am PT Friday and on the weekend will begin processing starting on the following Monday, unless Monday is a major holiday, at which point orders will begin processing on Tuesday.
• Delivery by the shipping carrier may be delayed during holidays.
• Orders may be placed on a temporary hold of up to 5 business days if order details are incomplete or require additional review.

Please see "Sales and Promotional Periods" section below for more details about specific sales periods.

Missing Packages

• Currently, no package is insured above and beyond the automatic insurance offered by certain carriers unless the insured option is chosen when your order is placed. If the delivery carrier doesn't deliver your package or claims to have made the delivery but you have not received it, we will do our best to help you locate the package by opening an investigation with the carrier.
• We are NOT the delivery carrier and are therefore not responsible for undelivered packages. However, we may be able to reship a package based on our investigation with the carrier and whether or not the order was insured.
• It is the customer's responsibility to read the shipping options below before purchase to be informed about the options for insurance, including which carrier services offer automatic insurance and the terms of that insurance.

Chocolate Shipping Policy

Longevity Warehouse recommends adding an ice pack for every TWO 4 oz bags of Chocolate Covered Products/Chocolate Chips/Paste/Butter, every THREE chocolate bars, and every TWO 1lb bags of Cacao Paste that you purchase. Please add 4 ice packs for each Cocouverture 1kg bar. Please add 6 ice packs for each 10lb bag of bulk Cacao Paste or Butter and each 6.6lb bag of Chocolate Chips or Chocolate Covered Products.

Domestic Chocolate Deliveries

We guarantee non-melted chocolate delivery within the 48 continental United States when the following two conditions are met. We cannot guarantee chocolate delivery outside of the 48 continental United States because of the extended transport times.

1. Next Day delivery (Mandatory for Thursday and Friday orders) or 2nd Day delivery (Acceptable for Monday - Wednesday orders) is selected as a shipping method.

2. An ice pack is purchased and included with your order. Add ice packs to your order HERE.

~ If these conditions are met, and your chocolate arrives in a melted state, we will replace the chocolate free of charge one time or you may have a refund on the item.

~ If the chocolate arrives to you a second time in a melted state, then a third attempt will not be made and an automatic refund will be issued.

**Please note: If the above listed two conditions are not met, then we are not liable to replace the chocolate if it arrives in a melted state.**

International Chocolate Deliveries

We cannot guarantee chocolate delivery internationally because of the extended transport times and possible Customs delays. However, we highly recommend selecting the fastest possible delivery option, USPS Express International.

**Please note: We are not liable to replace chocolate if it arrives in a melted state on ANY international orders.**

Q: Can I Eat Melted Or Bloomed Chocolate?

A: Yes! Melted or bloomed chocolate is perfectly healthy and delicious to eat. Simply put your chocolate in the refrigerator or freezer to let it solidify, and then enjoy!

Domestic Orders

• US orders are shipped either UPS or USPS.
• If you key a PO Box address in as your address, our system will automatically ship via USPS.
• Orders are usually processed within 1-2 business days of order receipt in our warehouse. Please note: Processing may take 2-3 business days or more during heavier volume days. During sales and promotional periods, orders may take up to 7 business days to process. Our warehouse is closed on weekends.
• You will receive an automated email from our warehouse with your tracking information when the package ships out.

USPS

• USPS Priority Mail Service: Delivery in approximately 2-4 business days. Delivery confirmation only. Carries $50 of automatic insurance. If you would like additional insurance added to your order, please look for the option to "Include Insurance" under the shipping carrier list at checkout.
• Military Addresses/APO Addresses: Priority mail to military addresses/APOs will take a minimum of 10-15 business days to arrive.

UPS

• UPS Ground Service: Delivery in approximately 1-5 business days. Orders are usually processed within 1-2 business days of order receipt in the warehouse before shipping out. Carries $100 of automatic insurance. If you would like additional insurance added to your order, please look for the option to "Include Insurance" under the shipping carrier list at checkout.
• UPS 3-Day Select, 2nd Day Air, and Next Day Air Service: Delivery time quotes start from the time the package leaves the warehouse. Carries $100 of automatic insurance. If you would like additional insurance added to your order, please look for the option to "Include Insurance" under the shipping carrier list at checkout. Saturday delivery is available for UPS Next Day Air and 2nd Day Air Services for orders placed over the phone at an additional cost of $15. If you require a Saturday delivery, please chat Customer Support to see if this option is available for your order. Orders insured for over $1000 require a signature upon delivery.
• Shipments To Alaska and Hawaii: UPS Next Day Air is only available in certain areas and Express Saver is not available. UPS 2nd Day Air is available for orders to Alaska and Hawaii. If you are shipping to Alaska or Hawaii and choose an unavailable service, your package will be shipped via UPS Ground and your original cost of shipping will not be refunded.

International Orders

**Please review your country's Importation Regulations carefully before placing your order, as we are not responsible for items refused by Customs in accordance with their prohibition policies**

• Longevity Warehouse happily accepts and ships international orders via USPS Priority Mail International or USPS Priority Mail Express.
• We are not responsible for packages that go missing internationally. We HIGHLY recommend using USPS Express International which does have tracking available for most countries. We will help as much as possible in the event your package goes missing, but ultimately lost packages are the fault of the shipping provider and we cannot assume the responsibility of replacing or refunding missing packages.
• Rates will vary depending on the location, weight of items ordered, and the delivery address.
• We ship to all international countries EXCEPT Nigeria, Kazakhstan, Morocco, Ukraine, and Algeria.

Customs Policies

• International orders/shipments may be subject to Customs fees or taxes charged by the country in which your order is delivered. We have seen these fees range from 0% - 50%.
• The Longevity Warehouse® is not responsible for paying fees charged by Customs or the rate charged by Customs. It is the customer's responsibility to pay the Customs fee.
• If you refuse to accept your package at Customs due to high Customs fees, we are not responsible for refunding that order or reshipping the order via another carrier. The package will be abandoned at Customs. If you want a refund on your order, you are responsible for paying the customs fee to ship the package back to us. As such, once the package is received back to our warehouse, you will be credited for the cost of your order minus the original shipping charge and minus the customs charge (if you haven't paid it yet) to send the package back to us.
• The Longevity Warehouse® is not responsible for reshipping orders that are refused at Customs. If Customs refuses a package, sends it back to us, and we receive it back from Customs, we can issue you a refund for the products in your order only if we receive the package back and if the contents are in sellable condition.
• In the event the package is not returned to us by Customs or is lost in transit, we cannot issue you a refund. We are not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost.
• International orders/shipments may be subject to possible opening of and inspection of goods by Customs officials in the country of delivery. The Longevity Warehouse® is not responsible for orders that are held up at Customs, damaged by Customs, destroyed by Customs, or refused entrance by Customs due to this process. It is the responsibility of the customer to review their own country's importation regulations, as we are not responsible for items refused by Customs in accordance with their prohibition policies.
• Australian Customers: Due to strict Customs guidelines, any order placed for medicinal mushrooms or raw honey is at risk of quarantine, denial of entrance into the country, and/or destruction of the package.

USPS Priority Mail International

• Economy Shipping Option
• Orders are usually processed within 1-2 business days of order receipt in our warehouse. Please note: Processing may take 2-3 days or more during heavier volume days. During sales and promotional periods, orders may take up to 7 business days to process.
• Delivery is an estimated 6-10 business days AFTER processing is completed in our warehouse; delivery may take longer depending on Customs delays or the postal system of an individual country.
• Tracking available to most countries. Carries $200 of automatic insurance. If you would like additional insurance added to your order, please look for the option to "Including Insurance" under the shipping carrier list at checkout.
• Additional Customs charge may apply.
• USPS Priority Mail International Claims Process: In the event your package does not arrive, there will be a 30-90 business day claim process initiated with USPS. We cannot reship your order to you until the claim is fully processed and accepted by USPS. If the claim is accepted, it will be for up to $200 (or the fully insured amount if additional insurance included), and you may choose the products to reship or accept a refund for up to $200 (or the fully insured amount if additional insurance included). If the claim is not paid, we cannot reship the package to you or process a refund.

USPS Priority Mail Express International

• Contact Customer Support via Chat or Email if you would like to upgrade from Priority Mail International for an additional fee.
• Reliable, Expedited Shipping Option
• Orders are usually processed within 1-2 business days of order receipt in our warehouse. Please note: Processing may take 2-3 days or more during heavier volume days. During sales and promotional periods, orders may take up to 7 business days to process.
• Delivery is an estimated 2-5 business days AFTER processing is completed in our warehouse; delivery may take longer depending on Customs delays or on the postal system of an individual country.
• Tracking available to most countries. Carries $200 of automatic insurance. If you would like additional insurance added to your order, please look for the option to "Including Insurance" under the shipping carrier list at checkout.
• Additional Customs charge may apply.
• USPS Priority Mail Express International Claims Process: In the event your package does not arrive, there will be a 30-90 business day claim process initiated with USPS. We cannot reship your order to you until the claim is fully processed and accepted by USPS. If the claim is accepted, it will be for up to $200 (or the fully insured amount if additional insurance included), and you may choose the products to reship or accept a refund for up to $200 (or the fully insured amount if additional insurance included). If the claim is not paid, we cannot reship the package to you or process a refund.

Buying Policy

Longevity Warehouse reserves the right to refuse service to anyone, at any time, for any reason, without notice.

With respect to items sold on this site, we cannot confirm the price of an item until you order and can only offer products for sale that are in stock. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold on this site is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.